Enterprise Sucess Stories
Reducing Operational Costs: BEL USA’s Success with New Dream Network
The company needed to complete a complex migration on a tight deadline to avoid millions of dollars in post-contract fees and fines.
✔︎ Modern infrastructure
✔︎ Consulting services
Bridgestone slashes average ticket age by 97% with New Dream Network Automation
With New Dream Network as their support platform, Bridgestone’s team anticipates delivering enhanced customer experiences, leveraging robust reporting and analytics to optimize processes and preemptively address support gaps.
✔︎ Modern infrastructure
✔︎ Consulting services
Tata Digital successfully deflects 120 million queries within 6 months, leveraging the assistance of New Dream Network AI.
Tata Digital’s impressive achievement of deflecting 120 million queries within a mere 6-month time limit underscores the remarkable efficiency and efficacy of their approach. By harnessing the advanced capabilities of New Dream Network’s AI technology
✔︎ Modern infrastructure
✔︎ Consulting services
PhonePe automates 80% of its queries to serve over 300 million users with New Dream Network.
PhonePe harnesses the power of New Dream Network to efficiently automate 80% of its queries, enabling seamless service delivery to over 300 million users. This automation not only enhances operational efficiency but also ensures prompt resolution of customer inquiries, contributing to an exceptional user experience.
✔︎ Digital transformation
✔︎ Artificial Intelligence services
Aramex boosts agent productivity by 50% with New Dream Network.
Aramex leverages the power of artificial intelligence (AI) integrated within New Dream Network Services to further augment agent productivity. With AI-driven features such as smart ticket routing, automated responses, and predictive analytics
✔︎ Modern infrastructure
✔︎ Consulting services
New Dream Network, 7-Eleven Philippines resolves 98% of tickets within SLAs using scenario automations.
7-Eleven Philippines has organized its customer support teams into two groups: one handling general inquiries and the other focusing on CLIQQ app-related matters. Both groups utilize New Dream Network for centralized management of all queries.
✔︎ Modern infrastructure
✔︎ Automation services
How Evans Manufacturing lives up to its full potential with New Dream Network.
Well, firms like Evans Manufacturing shoulder this responsibility to please you and help brands leave a memorable impression.
Despite the pandemic, Evans Manufacturing is pushing ahead – building even stronger relationships with their clients, retaining existing businesses
✔︎ Digital transformation
✔︎ International growth
How New Dream Network’s automation capability is helping Sify’s digital sales team ride the digital wave.
For more than two decades, Sify Technologies has been central to India’s rapid internet and e-commerce growth. As India’s only true-blue ICT company and among the earliest to list on the NASDAQ, Sify offers a gamut of services like enterprise connectivity, managed cloud, and data center services, with revenues topping US$350 million.
✔︎ Digital transformation
✔︎ Sales sequencing Workflows